Privacy Policy

1. Introduction

Cronwell Inc. (“Cronwell,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cronwell.ai (the “Site”) and use our procurement platform and related services (collectively, the “Services”).

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email address, company name, job title)
• Procurement data you upload or input into the platform (purchase orders, supplier information, BOMs, pricing data)
• Communications you send to us (support requests, demo requests, feedback)
• Payment and billing information processed through our third-party payment provider

2.2 Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, timestamps, click patterns)
• Cookies and similar tracking technologies

2.3 Information From Third Parties

• Data from your ERP, PLM, or other integrated business systems that you connect to our platform
• Supplier information from publicly available sources or our supplier network

3. How We Use Your Information

• To provide, maintain, and improve our Services
• To process transactions, manage purchase orders, and facilitate reverse auctions
• To power AI-driven features including Scout (our AI procurement agent), quote analysis, and spend analytics
• To communicate with you about your account, updates, and support
• To send marketing communications (with your consent, where required)
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform (hosting, analytics, payment processing)
• Suppliers and buyers as necessary to facilitate procurement transactions you initiate through the platform
• Professional advisors such as auditors, lawyers, and accountants as needed
• Legal authorities when required by law, regulation, or legal process
• Business transfers in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. Cronwell is SOC 2 Type II certified, demonstrating our commitment to the security, availability, and confidentiality of your data.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. When you terminate your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict certain processing activities
• Port your data to another service
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@cronwell.ai.

8. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our Services.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Site with a revised “Last Updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Cronwell Inc.
25 W 45th St., New York, NY
info@cronwell.ai